ROOTED IN RESTAURANTS. BASED IN GREATER CINCINNATI.
QUEEN CITYF A C I L I T I E S
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RESTAURANT FACILITIES SUPPORT

How QCF works.

What we handle, what you receive, what it costs and how to get started. Explore the essentials below and open the details when you need them.

What do you handle?

For independent restaurant groups that want dedicated support across their locations.

QCF is your point of contact for facilities coordination. We organize the work and follow up with approved providers; your team keeps control of spending decisions.

See what we manage each month ↗

Contractor labor, parts and service visits are billed separately.

Responsibilities, approvals and urgent support
THE WORKING RELATIONSHIP

Dedicated support.
You keep control.

What QCF coordinates

  • Request intake, approved vendor scheduling and follow-up.
  • Equipment-specific maintenance planning and completion tracking.
  • Quote and invoice review, repair records and ownership summaries.
  • Repair-versus-replace guidance, including parts availability and service support.

What we agree before starting

  • Locations, deliverables and who is responsible for each task.
  • Urgent support from 7 a.m. to midnight Eastern, seven days a week, with a one-hour initial response target; escalation contacts are confirmed at onboarding.
  • Approved providers and spending authorization limits.
  • Management fees and how contractor invoices are handled.

Approvals stay with your business.

Your group sets written authorization limits. Work above those limits, replacement purchases and changes in scope go to the designated approver. Urgent requests follow the agreed escalation process.

Contractor labor, parts, maintenance visits, equipment purchases and major projects are separate from QCF management fees. Trade professionals perform the repairs. Coverage is defined in the service agreement.

Urgent support, with a clear next step.

7 a.m.–midnight Eastern · Seven days a week

For active clients, QCF targets an initial response within one hour of an urgent request received through the designated urgent-service number during coverage hours. We contact the location manager, assess the issue and begin coordinating the appropriate service provider.

How to request urgent support
  1. Call your designated QCF urgent-service number. Provide the location, equipment affected, symptoms, operational impact and an on-site callback number. After your agreement is signed, you receive the founder’s direct cell number for client support. Your contact and escalation guide is confirmed during onboarding.
  2. QCF responds and coordinates. We assess the issue with your manager and contact appropriate providers. An automated receipt is not our initial response.
  3. Confirm the plan and approvals. We communicate provider availability, obtain required spending approval and update the location on the next step.
  4. Use your backup contacts when needed. If QCF cannot be reached, or a new request occurs outside coverage hours, follow the emergency vendor contacts and escalation process agreed during onboarding.

Requests received before midnight retain the full one-hour response target, even when that window ends after midnight.

The one-hour target covers QCF’s initial response, not technician arrival or repair completion. Vendor availability, parts and the nature of the issue affect service timing. For an immediate safety emergency, contact emergency services and follow your site procedures. The website inquiry form and general inquiry email are not urgent-service channels.

How we select equipment and vendors
OUR EQUIPMENT SELECTION PROCESS

Understand the operation.
Then choose the equipment.

We discuss what works today, what slows the team down and what the next purchase needs to solve. We review the existing equipment and service history, compare suitable models and work with distributors and trade professionals to confirm the details.

Performance & daily use

  • Menu, peak-hour volume, capacity and recovery time.
  • Ease of use, cleaning access and staff training needs.
  • Consistency with equipment already used across your locations.

Installation & site fit

  • Footprint, delivery access and service clearances.
  • Power, gas, water, drainage and ventilation requirements.
  • Installation scope and any site work, confirmed with the appropriate professionals before purchase.

Reliability & service support

  • The exact model’s service history where available, rather than relying on the brand name alone.
  • Local technician coverage, parts availability and maintenance requirements.
  • Warranty exclusions, labor coverage, service process and who handles a claim.

Supplier & delivery

  • A clear quote identifying the model, accessories and included services.
  • Availability, delivery timing, installation coordination and startup support.
  • A named contact for problems after delivery and any relevant business relationship disclosed before approval.

Cost over the useful life

  • Equipment, freight, installation and required site changes.
  • Energy and water use, planned maintenance and likely repair needs, with estimates labeled.
  • Downtime exposure, replacement planning and any resale value assumptions.

Lease, own or keep repairing

  • Upfront cash, total payments and what service or maintenance is included.
  • Term length, end-of-term ownership, buyout, return and cancellation conditions.
  • The condition and repair history of the existing unit before recommending a replacement.

A clear recommendation, with the tradeoffs.

We bring ownership a shortlist, a comparison over the same time period and a recommendation tied to the operation’s priorities. A higher upfront price may be justified by fit and support. In another situation, a suitable existing unit or lease may make more sense.

The decision stays with you. We identify what is confirmed, what is estimated and what still needs checking before an order is approved.

Equipment guidance is scoped to your engagement. Distributor quotes and qualified installers confirm specifications, suitability and installation requirements. Recommendations reflect the available evidence and do not guarantee equipment life or savings.

Explore a fictional repair-versus-replace comparison

A prep cooler has repeat service calls. The following fictional example shows how we would organize the decision with ownership.

Next 3 years · illustrative dollarsRepair existing coolerReplace cooler
Immediate repair / installed replacement$1,200$4,800
Assumed later repairs$1,800$600
Assumed energy expense$2,400$1,800
Total modeled cost$5,400$7,200

In this example, repair costs $1,800 less.

That is the starting point. We would also check condition, downtime risk, replacement lead time, parts support, warranty terms, capacity and installation requirements. A lower modeled cost does not settle every operational question.

Fictional assumptions, not equipment quotes or measured performance. Undiscounted three-year comparison; excludes taxes, financing, routine maintenance assumed equal, downtime, residual value and food loss. Actual warranty coverage and technician findings can change the choice.

VENDOR SELECTION & TRANSPARENCY

The right fit
for your operation.

We evaluate providers around the work your locations need, with your approval process guiding the decision.

What we consider

  • Experience with the equipment and the work required.
  • Service area, availability, parts access and follow-through.
  • Clear pricing, proposed scope and warranty support.
  • Relevant credentials and insurance for the work.

What you should be able to see

  • The reason for a recommendation and alternatives where appropriate.
  • How the quote compares with the requested scope.
  • Any referral fee, commission or business relationship relevant to the recommendation, disclosed before approval.
  • The final decision and approved spending recorded for your group.

Existing providers are welcome. We assess fit for the work rather than promising one vendor is right for every location. The same transparency applies to equipment distributor recommendations.

Seasonal HVAC planning and maintenance costs
MIDWEST WEATHER. YEAR-ROUND PLANNING.

The forecast changes.
Your plan should be ready.

An HVAC failure in Midwest heat can leave a dining room uncomfortable during a busy shift. A heating failure in winter can disrupt service just as quickly. Plan the work before the weather puts your system to the test.

SPRING → SUMMER

Get ahead of the heat.

Schedule cooling service before sustained hot weather. Have your HVAC contractor assess cooling performance, coils, filters, drainage and controls for your equipment.

QCF coordinates: the visit, the findings, repair approvals and follow-up before peak demand.

FALL → WINTER

Prepare before the cold.

Arrange heating service before sustained cold weather. Have your contractor review heating operation, airflow and equipment-specific safety checks, then address identified issues.

QCF coordinates: the seasonal schedule, outstanding work and an agreed escalation plan for each location.

THE VALUE OF TIMING

Budget before the breakdown.

Planned service creates an opportunity to review a quote, approve spending and choose a service window. Emergency work may add after-hours labor, urgent freight, temporary equipment and disruption to the repair itself.

See how we plan maintenance spending ↗

Timing and tasks follow manufacturer guidance, operating conditions and contractor findings. Maintenance reduces risk; it cannot prevent every failure. ENERGY STAR recommends commercial HVAC tune-ups before cooling and heating seasons.

PLAN THE EXPENSE. PROTECT THE SHIFT.

A maintenance calendar
is a spending plan, too.

Before the season

Budget for cooling service in spring and heating service in fall, ahead of sustained seasonal demand. QCF coordinates quotes, scheduling and approvals, then tracks findings to completion.

Spread planned visits across locations where practical. Reserve funds for repairs the inspections identify and for unexpected failures.

When equipment fails

An emergency can concentrate diagnosis, parts and labor into an unplanned expense. Depending on the job, after-hours rates, expedited parts or temporary equipment may add costs, while downtime can interrupt service.

QCF coordinates the agreed response and approvals. Contractor availability, repair timing and emergency charges depend on the provider and the failure.

Pre-season scheduling does not guarantee a lower contractor rate. Its value is time to review options and plan cash flow. Planned maintenance and corrective repairs remain real costs; QCF fees, contractor charges and a contingency reserve should be budgeted separately. The customer results above are not evidence that HVAC work produced those savings.

02 · WHAT YOU RECEIVE EACH MONTH

What QCF takes off your plate each month.

Less chasing vendors. Clearer decisions. A record of what happened—and what needs attention next.

01 · STAY AHEAD

Preventive maintenance

Plan equipment-specific service, follow up with providers and track completed and outstanding tasks.

02 · KEEP WORK MOVING

Repair coordination

Track requests, arrange approved contractors and follow up with your team through completion.

03 · MAKE INFORMED APPROVALS

Quote & invoice review

Compare proposed work, review invoices against approvals and flag questions before they get overlooked.

04 · PLAN EQUIPMENT DECISIONS

Equipment guidance

Maintain equipment history and weigh repair, replacement, leasing or ownership when a decision arises.

05 · KNOW WHAT COMES NEXT

Upcoming priorities

Prepare for seasonal needs and highlight upcoming service, spending decisions and items awaiting approval.

06 · SEE THE FULL PICTURE

Your monthly recap

One concise view of completed work, open issues, recorded spending and priorities for the next 30 days.

Inside your monthly recap
Completed
Repairs, planned service and follow-up work closed during the month.
Still open
Each issue, the responsible provider and the next action.
Spending
Recorded contractor costs and QCF fees shown separately, with pending quotes identified.
Next 30 days
Upcoming maintenance, seasonal preparation and decisions that need your approval.
Documented value
Verified savings when available; estimates and reported time recovered clearly labeled separately.

Results depend on the operation and available records. Savings are not guaranteed.

View a sample monthly recap & work-order comparison ↗

After the agreed onboarding visits, ongoing service centers on remote coordination with your managers and providers. Additional on-site visits are scoped and priced by agreement before scheduling. Your proposal defines covered locations, workload and visits. Contractor labor, parts and additional projects or visits are separate unless expressly included. Urgent support follows the agreed response procedure; the initial response target is not a technician-arrival guarantee.

One customer’s six-month result
ONE COMPLETED CUSTOMER ENGAGEMENT

Practical decisions.
A six-month customer result.

One restaurant customer with four locations completed a six-month engagement with QCF at a quoted group fee of $500 per month. QCF reports that the group retained an average $2,100 in monthly savings after that fee, while managers recovered roughly 12 hours per month across the operation.

FINANCIAL RESULT · GROUP TOTAL

$2,100 / month

Reported average net savings after the $500 monthly fee.

At the reported monthly average, net savings total $12,600 over the six-month engagement.

MANAGER CAPACITY · GROUP TOTAL

~12 hours / month

Reported manager time saved across the four-location group.

Time recovered is reported separately and is not assigned a cash value or added to the financial savings.

How this result is presented.

The reported savings reflect repair costs after QCF’s fee across the six-month engagement. Manager time recovered is reported separately.

The separate equipment-leasing, building-lease and leak-assessment stories describe individual events. This aggregate savings figure is not assigned to those events.

Explore three separate facilities events ↗

The reported net savings reflect repair costs after QCF’s fee over the six-month engagement. Single-engagement results reported by QCF; customer identity withheld. Outcomes vary by operation. The $500 quote was specific to this engagement, and these figures should not be treated as an industry average.

Example: from a repair request to completion
ILLUSTRATIVE WORKFLOW

A dishwasher issue.
A clear path forward.

Report the issue.

The manager submits the location, equipment details and symptoms through the agreed channel. Site staff follow their operating and safety procedures.

Coordinate the visit.

QCF confirms the right provider, warranty information, access and availability. The technician diagnoses the equipment.

Obtain approval.

QCF presents the proposed work and quote. Ownership authorizes spending according to its agreed limits before work proceeds.

Close the loop.

Confirm completion with the location, review the invoice against approved work and record follow-up needs in the equipment history.

An example of coordination, not a guaranteed repair timeframe. Vendor availability, parts and the nature of the failure affect completion.

What does it cost?

Onboarding scoped to your group

Your one-time onboarding quote reflects the number of concepts, representative sites, equipment and assessment needs. Travel and on-site time outside Greater Cincinnati are included in your custom proposal.

Monthly pricing per location

Your per-location rate depends on your total location count, workload and additional support needs. Your proposal sets out the included services and total monthly group fee.

The onboarding fee is nonrefundable and separate from monthly service fees. Contractor labor, parts, equipment and third-party service visits are billed separately. Additional services are scoped and approved before work begins.

What does onboarding include?

A detailed facilities and equipment survey at the representative sites agreed in your proposal, supported by a review of the group’s available equipment records, maintenance history and priorities.

For a group operating multiple restaurant brands or concepts, the initial on-site assessment can cover one representative location per concept. For example, a group with ten locations of one concept and five of another could start with one visit to each concept.

This is a representative-site assessment, not an on-site inspection of every building. The proposal identifies the sites to be visited and any additional visits needed for materially different equipment or facility conditions.

Outside Greater Cincinnati, onboarding is individually scoped to include travel, time on site and the number of representative locations. The full fee is quoted before signing.

Can I cancel during the pilot, and what happens afterward?

You can cancel at any time during the 60-day paid pilot with no cancellation fee and no obligation to pay the remaining pilot service fees. The onboarding fee is nonrefundable. Charges for services already provided and previously authorized third-party work remain payable.

At the end of the pilot, review the results and choose whether to renew for a six- or twelve-month service agreement or end the service with no cancellation fee. There is no automatic renewal.

Optional: plan first-year costs and value
POTENTIAL YEARLY VALUE

Run the numbers
for your group.

Estimate a first-year outcome using your affected spending, assumed improvement and scoped QCF quote. This is a 12-month planning scenario, not a savings forecast or a required contract term. It assumes you choose to continue beyond the 60-day pilot.

For context, PNNL cites estimated 12–18% savings for preventive versus reactive maintenance. That broad guidance is not a measured outsourcing result or a QCF promise. The model's 15% starting point is an illustrative assumption, not an expected average. Use only spending genuinely affected by the program.

Net benefit = affected spending × assumed reduction − annual coordination fees − added maintenance − first-year setup. Do not count the same savings twice.

Illustrative first-year net benefit · groupEnter your fees

Complete the fields to calculate an estimate.

Assumed gross reduction
—
Annual coordination fees
—
Added maintenance
—
First-year setup
—
Break-even reduction
—

Illustration only. Actual results can be lower, zero or negative.

Research behind maintenance and staffing

These benchmarks provide context. They are not restaurant-specific forecasts or measured QCF results.

STAFFING / A DIFFERENT WAY TO RESOURCE IT
$106,660

A full-time role is a significant commitment.

The national median annual wage for facilities managers in May 2025, before employer benefits. QCF offers scoped coordination support for groups evaluating their staffing needs.

National occupation benchmark, not a local quote or an equivalent-service comparison.
Source: U.S. Bureau of Labor Statistics ↗
MAINTENANCE / PLAN BEFORE FAILURE
12–18%

Prevention has an economic case.

PNNL guidance cites estimated cost savings from preventive maintenance compared with a reactive program. We help organize equipment-specific tasks and track their follow-through.

Broad facilities guidance, citing FEMP 2010. Not restaurant-specific or a guarantee of QCF savings.
Source: Pacific Northwest National Laboratory ↗
04 · YOUR FIRST 60 DAYS

How do we start?

Begin with a 15-minute introduction about your locations, current process and priorities. If QCF is a fit, we prepare a proposal defining sites, visits, responsibilities and pricing before the paid pilot begins.

  1. Days 1–14 · Understand & organizeReview the agreed sites and available equipment records. Confirm vendors, approvals and open issues; build the maintenance calendar.
  2. Days 15–30 · Coordinate & reportTrack agreed requests and service visits, then deliver your first monthly recap.
  3. Days 31–60 · Review & decideReview completed work, comparable spending and manager time. Decide whether to renew for six or twelve months.

You can leave during the pilot without a cancellation fee or remaining pilot service fees. Onboarding is nonrefundable; incurred charges remain payable. No automatic renewal. Full pricing and pilot terms.

Request an introduction ↗
Open the visual 60-day roadmap
QCF 60-day client launch: agree scope before day one; review the operation in days 1–7; organize maintenance in days 8–14; coordinate and report in days 15–30; review progress in days 31–45; evaluate the fit in days 46–60.
Open the full launch roadmap ↗Illustrative schedule. Timing and deliverables depend on scope and record availability.

Before we talk

Keep your existing contractors? Yes. We can coordinate approved providers.
Who performs repairs? Appropriate trade professionals; their work is billed separately.
Urgent support? View hours and the response procedure.